LanClub invoices are straightforward but there are a few things worth understanding — especially in your first month. This article explains what to expect on your invoice and how our billing works.
How Billing Works
LanClub bills one month in advance. This means you're always paying for the coming month, not the month that's passed. Your invoice is raised on the 1st of each month and covers the following month.
For example — an invoice raised on 1st April covers your service for May.
Your First Invoice
Your first invoice is a little different from subsequent ones. It includes three things:
1. Establishment Fee — $100.00 NZD A one-time fee covering your initial device setup, software configuration, password vault onboarding, and training session.
2. Pro-rata subscription for the remainder of this month If you signed up partway through a month, you're charged for the remaining days of that month at a daily rate.
For example — if your monthly fee is $55 (Pro plan, 1 device) and you signed up on the 20th of a 30-day month, you'd be charged for 11 remaining days: $55 ÷ 30 days × 11 days = $20.17
3. Full next month in advance The full monthly subscription fee for the coming month.
So your first invoice total would be: $100.00 (establishment) + $20.17 (pro-rata) + $55.00 (next month) = $175.17
Subsequent Monthly Invoices
From your second invoice onwards, you'll receive a straightforward monthly invoice on the 1st of each month covering:
- Your monthly subscription fee (number of devices × plan rate)
- Any labour charges from support tickets closed during the previous month that exceeded your free minutes allocation
Understanding Labour Charges
Each plan includes a monthly free labour allocation:
| Plan | Free Minutes | Value |
|---|---|---|
| Essentials | 15 mins | $31.25 |
| Standard | 30 mins | $75.00 |
| Pro | 45 mins | $131.25 |
Free minutes apply to business hours support only and reset on the 1st of each month. They do not carry over.
If a support ticket requires more time than your free allocation, the additional time is billed at your plan's hourly rate and will appear on your next invoice as a separate line item with the ticket reference number.
After Hours Charges
After hours support is charged at a multiplier of your standard rate with a 30 minute minimum charge. These charges are invoiced when the ticket is closed rather than at the end of the month.
| Time Period | Multiplier | Essentials | Standard | Pro |
|---|---|---|---|---|
| Weekday after 5pm / before 8am | 1.5x | $187.50/hr | $225.00/hr | $262.50/hr |
| Weekends | 2x | $250.00/hr | $300.00/hr | $350.00/hr |
| Public Holidays | 2.5x | $312.50/hr | $375.00/hr | $437.50/hr |
See our What Are After Hours Charges? article for full details.
Payment Terms
All invoices are due within 7 days of the invoice date. Invoices are issued in NZD and are GST exclusive — LanClub is not currently registered for GST.
Overdue accounts may result in a reminder and, if unpaid, suspension of services.
How to Pay
Payment details are included on your invoice. If you have any questions about payment methods or would like to set up automatic payment, email support@lanclub.nz.
Adding or Removing Devices
If you add a new computer to your plan, your next invoice will include a pro-rata charge for the remainder of the current month plus the full following month for the new device.
If you remove a device, a pro-rata credit will be applied to your next invoice.
To make changes to your devices, email support@lanclub.nz.
Disputing an Invoice
If you believe there's an error on your invoice:
- Email support@lanclub.nz with the subject: Invoice Query — [Invoice Number]
- Include a description of what you believe is incorrect
- We'll review it and respond within 2 business days
Please do not withhold payment while a query is being investigated — if an error is confirmed we'll apply a credit to your next invoice.
Questions?
For any billing or account questions, email support@lanclub.nz. Please don't raise a helpdesk ticket for billing queries — these are handled separately by our accounts team.