How to Update Your Billing Details

    Keeping your billing details up to date ensures your invoices reach the right person and payments can be processed without interruption. This article explains how to update your billing information and what to do if your details change.

    What Billing Details Does LanClub Hold?

    LanClub holds the following billing information for each customer:

    • Billing contact name
    • Billing email address — where invoices are sent
    • Physical address — as recorded on your service agreement
    • Phone number
    • Number of managed devices — which determines your monthly fee

    How to Update Your Billing Details

    All billing and account changes are handled via email — not through the helpdesk. To update any of your billing details:

    1. Email support@lanclub.nz with the subject: Billing Details Update
    2. Include your full name and customer code (if you know it — it's on your invoice)
    3. Let us know what needs to be updated and the new details
    4. We'll confirm the change in writing within 1 business day

    Common Updates

    Changing Your Billing Email Address

    If you'd like your invoices sent to a different email address — for example a shared household email or a partner's address — let us know via support@lanclub.nz and we'll update it straight away.

    Changing Your Physical Address

    If you've moved, email support@lanclub.nz with your new address and we'll update your account and service agreement records.

    Adding a Device

    If you've got a new computer you'd like added to your plan:

    1. Email support@lanclub.nz with the subject: Add Device to Plan
    2. Let us know the device type (Windows / Mac / Linux) and a description (e.g. "new Dell laptop")
    3. We'll arrange onboarding for the new device and update your monthly invoice accordingly

    Your next invoice will include a pro-rata charge for the remainder of the current month plus the full following month for the new device.

    Removing a Device

    If you're retiring a computer and no longer need it managed:

    1. Email support@lanclub.nz with the subject: Remove Device from Plan
    2. Let us know which device you'd like removed
    3. We'll remove it from your plan and apply a pro-rata credit to your next invoice

    Changing Your Plan

    If you'd like to upgrade or downgrade your plan:

    1. Email support@lanclub.nz with the subject: Plan Change Request
    2. Let us know which plan you'd like to move to
    3. We'll discuss the change with you, confirm the new pricing, and update your account

    Plan changes take effect at the start of the next billing month.

    Cancelling Your Plan

    If you'd like to cancel your LanClub plan, 30 days written notice is required. To cancel:

    1. Email support@lanclub.nz with the subject: Cancellation Request
    2. Let us know the reason if you're comfortable sharing — we're always looking to improve
    3. We'll confirm your cancellation and the date your service will end
    4. Any unused prepaid subscription will be refunded pro-rata

    Please note you remain liable for all fees during the 30 day notice period.

    Updating Payment Method

    If you need to update your payment method or bank account details for automatic payments, email support@lanclub.nz and we'll send you updated payment information.

    What if My Invoice Hasn't Arrived?

    If you're expecting an invoice and haven't received it:

    1. Check your spam or junk folder — invoices occasionally end up there
    2. Make sure your billing email address is up to date — email support@lanclub.nz if you're unsure
    3. Email support@lanclub.nz and we'll resend the invoice

    Questions?

    For any billing or account queries email support@lanclub.nz. Please don't raise a helpdesk ticket for billing matters — these are handled separately by our accounts team.

    Published