Most people only think about their computers when something goes wrong. The screen freezes, a virus appears, or suddenly nothing works — and then begins the scramble to find someone who can help, fit you in, and fix it at a price that doesn't sting.
There's a better way.
The Problem with Traditional Computer Support
Traditional "break-fix" IT support is exactly what it sounds like — you wait for something to break, then you pay to fix it. It's reactive, unpredictable, and often expensive at exactly the wrong moment.
Here's what that usually looks like:
- You notice a problem and spend time searching for someone to help
- You wait days for an appointment
- You pay an hourly rate with no idea how long it'll take
- The problem gets fixed — until the next one
- Meanwhile, your computer was quietly getting slower, less secure, and more vulnerable the whole time
For most people, this cycle repeats every year or two, often with a hefty bill attached.
A Different Approach
LanClub was built around a simple idea — what if your home computers were looked after the same way businesses look after theirs?
Businesses don't wait for computers to break. They have someone actively monitoring, updating, and maintaining their systems so problems are caught before they cause disruption. That's exactly what LanClub brings to your home, at a price that makes sense for a household.
For a flat monthly fee per computer, we take care of everything in the background so you can get on with your life.
How LanClub Compares
| Traditional Break-Fix | LanClub Managed Home IT | |
|---|---|---|
| Problems are | Fixed after they happen | Prevented before they happen |
| Your computer | At risk until you make an appointment | Monitored and protected |
| Cost | Unpredictable — often expensive | Fixed monthly rate |
| Response | Wait for an appointment | Remote support, same day* |
| Security | Your responsibility | Actively managed |
| Updates | Easy to forget | Automatic (Pro plan) |
*Response times are subject to your plan's SLA and are measured in business hours (Monday to Friday, 8am–5pm). Pro plan customers receive a 4 business hour first response target. See our Business Hours and After Hours Support article for full details.
What You Actually Get
Depending on your plan, LanClub looks after your home computers with a combination of:
Remote Support — if something goes wrong, we connect securely to your computer and fix it without needing to visit. No waiting for an appointment, no lugging your computer anywhere.
Password Manager — your own private password vault, so you never have to remember a password again or reuse the same one everywhere.
Managed Firewall — we actively filter out malicious websites, phishing attempts, and unwanted content before they even load on your devices. (Standard and Pro)
Device Monitoring — we keep an eye on your computers so we know about problems before you do. (Standard and Pro)
Automatic Updates — your operating system and software are kept up to date automatically, closing security gaps as they appear. (Pro)
Who Is LanClub For?
LanClub is designed for home users in Wanaka and surrounding areas who want:
- Peace of mind that their computers are looked after
- A real person to call when something goes wrong
- Professional-grade security and protection without the enterprise price tag
- No lock-in contracts — just month to month, cancel anytime with 30 days notice
You don't need to be technical. You don't need to understand how any of it works. That's our job.
Ready to Get Started?
Take a look at our plans and find the right fit for your household:
Or if you have questions before signing up, email us at support@lanclub.nz — we're happy to help you figure out what you need.